Purchase returns

Within 14 days, if the product you purchased in the online store www.bernumode.lv is not suitable in size, does not suit you or you find a marriage, you have the opportunity to exchange the goods for another or return your money.

Exchange or return policy

    Exchange or refund is possible within 14 days from the date of purchase.
    For hygiene reasons, there is no possibility of exchanging underwear.
    Keep in mind that goods without tags or already worn are not subject to return.
    Before carrying out the return procedure, please contact us info@bernumode.lv or +371 23110350.

You will need to fill out the refusal form to download, and send the goods along with the form by mail.
The cost of sending the goods back is borne by the buyer.

If you have any questions regarding the return or exchange of goods, please contact us info@bernumode.lv or +371 23110350.

     Replacement or return of the item is possible within 14 days from the date of receipt of the order;
     It is not possible to change underwear for hygienic reasons;
     The returned item must be tagged, packaged and without signs of wearing or washing;
     Before returning the product please contact us at info@bernumode.lv or by phone +371 23110350.


You can download the opt-out form here.
If you need more information - contact us by phone +371 23110350 or e-mail info@bernumode.lv